Horizon Landscaping & Design (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and engage with our services.
1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, email address, phone number, address and any details you provide when requesting a quote, submitting a contact form, or subscribing to updates.

• Technical Data: IP address, browser type, operating system, referral source, and browsing behaviour on our website (collected through cookies and analytics tools).

• Transactional Data: Service requests, quotes, invoices, and payment-related details when applicable.

2. How We Collect Information
We collect data in the following ways:

• Directly from you (via contact forms, email, phone calls, or online enquiries).

• Automatically (through cookies, analytics, and server logs when you visit our site).

• From third-party platforms (such as social media when you engage with our accounts).

3. Why We Collect Information
We process your personal information for the following purposes:

• To respond to enquiries and provide quotes.

• To deliver and manage landscaping services.

• To improve our website, services, and customer experience.

• For marketing purposes (where you have opted in to receive updates).

• To comply with legal and regulatory obligations.

4. Sharing of Information
We respect your privacy and only share your data when necessary:

• Service Providers: With trusted third parties who assist with hosting, analytics, payments, or marketing.

• Legal Compliance: Where required by law or to protect our rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties.
5. Cookies & Tracking
Our website uses cookies and similar technologies to:

• Improve functionality and performance.

• Analyse traffic and visitor behaviour.

• Remember user preferences.

You can manage cookie settings through your browser and opt out of analytics tracking.
6. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Restrict or object to data processing.

• Withdraw consent (where processing is based on consent).

• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.
8. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from minors. If we learn that a child has provided us with personal data, we will delete it promptly.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the “Last Updated” date clearly displayed.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:

Horizon Landscaping & Design
📍 Based in Ashford, Kent
📧 info@horizonlandscapinganddesign.co.uk 
📞 07770 959504